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Return & Refund Policy – KefirBuy.com
At Kefir Buy, we are committed to delivering high-quality kefir products and ensuring customer satisfaction. If you experience any issues with our products, please review the return policy below:
Return Eligibility:
We offer a 3-day return policy, valid from the date the parcel is delivered.
Returns are only accepted if the kefir fails to ferment, despite following our provided instructions carefully.
Important Conditions:
The customer must contact our customer service within 3 days of delivery to initiate a return.
The kefir must have been fermented using only fresh and pure (boiled-Room temperature Cooled) milk.
Packed, UHT, or processed milk is not recommended and may affect the fermentation process. Returns will not be accepted if improper milk is used.
How to Request a Return:
To request a return or report a problem:
Email us at: kefirbuy@gmail.com
Include your order number, date of delivery, and a brief explanation of the issue.
Our customer service team may request photos or videos as proof of the issue for verification.
Refund Process:
Once your return is approved, we will issue a full refund to your original payment method.
Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.
If you have any questions, feel free to contact us anytime at kefirbuy@gmail.com.
We appreciate your trust in Kefir Buy – your source for premium kefir products in Pakistan.
